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Contact American Family Care Customer Service

How to Reach a Person at American Family Care

Verified Contact Information

Toll-Free Number:

  • 1-833-361-4643
Call customer service

Customer Service:

  • 1-205-403-8902
  • 1-949-207-3786

Legal:

  • 1-888-881-1808
    Privacy Inquiries

American Family Care Emails:

afccares@americanfamilycare.com
dataprivacy@americanfamilycare.com
Privacy Inquiries
datasecurity@americanfamilycare.com

American Family Care Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular American Family Care Phone Number
1 (833) 361-4643
Average Hold Time
00:00:50
Average Calls duration
4 minutes
Most Popular American Family Care Email Address
afccares@americanfamilycare.com
American Family Care Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact American Family Care?

Most Popular Number:

(833) 361-4643
Total calls: 87 Last call: Apr 3, 2026

American Family Care phone number is (833) 361-4643. Contact the support team by calling this number and learn more about urgent and primary care, vaccinations and Covid-19 services, telecare services, express lab testing, and other services. You can also leave feedback about your experience with the company and address various consumer inquiries.

Questions that are not time-sensitive matter can be addressed by email. American Family Care email is afccares@americanfamilycare.com. If you have legal issues, please send them to dataprivacy@americanfamilycare.com or datasecurity@americanfamilycare.com.
Patients who are active users of the social media platforms can message American Family Care support on Facebook, X, Instagram, or LinkedIn.

American Family Care headquarters is located in Birmingham. American Family Care address for mailing is 3700 Cahaba Beach Road, Birmingham, Alabama 35242, United States. Today, there are over 400 company locations across the United States. If you seek to get in touch with a particular location, use the search tool on the American Family Care website.

American Family Care hours of operation vary in different locations. However, the urgent care services are available daily from 8 am to 8 pm. All support lines are open during regular business hours. Patients who need to get information about the schedule in a certain branch should contact it directly.

American Family Care website doesn’t have a live chat, chatbot, or online inquiry form. However, along with contacting the company by phone, you can submit your inquiries online via email or social media platforms. If there are papers that you need to send by post, direct them to the American Family Care head office.

PissedConsumer Club

Contact Information

American Family Care Website:

American Family Care Help Center:

Corporate Office Address:

American Family Care
3700 Cahaba Beach Road
Birmingham, Alabama 35242
United States

Summary of American Family Care Customer Service Calls

136 TOTAL
CALLS
03:38 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Family Care?

Payments and Charges Question:

  • “Billing”
  • “Bill”
  • “Billing question”

Product/ Service Question:

  • “Complains”
  • “Complaint”
  • “Access to results denied”

Request for Information Question:

  • “About my copay”
  • “Trying to get test results of rapid test so I don't speak strep to elderly and 2 year old”
  • “Inquiry on an amount due”

Account Question:

  • “Balance”
  • “Can't login in to patient portal”
  • “Record recovery”

Staff Question:

  • “Refused service during business hours”
  • “Customer service”
  • “Pissed off customer poor customer service”

Refund Question:

  • “Refund”
  • “Refund packet”

Shipping and Delivery Question:

  • “Disagree with taking money and misleading me about followup care with my primary care provider to resolve the issue. I paid 175.00 just to get the run around.”
  • “Did not receive my prescription”

Employment Question:

  • “Former employee”

Website/ Application Question:

  • “Cannot receive care in timely manner @ Roxborough Philadelphia Pa site...waiting for hrs. Nothing urgent about iy”

Other Question:

  • “Not open on time”
  • “Compliment”
  • “Do or not except medicare”

Compare American Family Care Customer Service To

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