Contact American Family Care Customer Service
How to Reach a Person at American Family Care
Verified Contact Information
Toll-Free Number:
-
1-833-361-4643
Customer Service:
-
1-205-403-8902
-
1-949-207-3786
Legal:
-
1-888-881-1808Privacy Inquiries
American Family Care Emails:
afccares@americanfamilycare.com
dataprivacy@americanfamilycare.com
Privacy Inquiries
datasecurity@americanfamilycare.com
American Family Care Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular American Family Care Phone Number
1 (833) 361-4643
Average Hold Time
00:00:50
Average Calls duration
4 minutes
Most Popular American Family Care Email Address
afccares@americanfamilycare.com
American Family Care Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Call Volume by Day
View full overview ›
American Family Care Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular American Family Care Phone Number | 1 (833) 361-4643 |
| Average Hold Time | 00:00:50 |
| Average Calls duration | 4 minutes |
| Most Popular American Family Care Email Address | afccares@americanfamilycare.com |
| American Family Care Live Agent Availability | 7% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Product/ service, staff, payments and charges |
Call Volume by Day
Contact Information
American Family Care Website:
American Family Care Help Center:
Corporate Office Address:
American Family Care
3700 Cahaba Beach Road
Birmingham,
Alabama
35242
United States
Summary of American Family Care Customer Service Calls
136
TOTAL
CALLS
CALLS
03:38
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Family Care?
Payments and Charges Question:
- “Billing”
- “Bill”
- “Billing question”
Product/ Service Question:
- “Complains”
- “Complaint”
- “Access to results denied”
Request for Information Question:
- “About my copay”
- “Trying to get test results of rapid test so I don't speak strep to elderly and 2 year old”
- “Inquiry on an amount due”
Account Question:
- “Balance”
- “Can't login in to patient portal”
- “Record recovery”
Staff Question:
- “Refused service during business hours”
- “Customer service”
- “Pissed off customer poor customer service”
Refund Question:
- “Refund”
- “Refund packet”
Shipping and Delivery Question:
- “Disagree with taking money and misleading me about followup care with my primary care provider to resolve the issue. I paid 175.00 just to get the run around.”
- “Did not receive my prescription”
Employment Question:
- “Former employee”
Website/ Application Question:
- “Cannot receive care in timely manner @ Roxborough Philadelphia Pa site...waiting for hrs. Nothing urgent about iy”
Other Question:
- “Not open on time”
- “Compliment”
- “Do or not except medicare”
Compare American Family Care Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
American Family Care