American Family Care

I have tired repeatedly to get in contact with a manager at corporate that could help me find out why my Refund packet has not been even looked at. NO ONE WILL ANSWER ME BACK. Ive left over 6 messages and been "transferred" to management over 10 times ...witch immediately disconnects the call!!

Not busy at 2pm... only 4 patients total... could not be seen within one hour time. Told them I was leaving the Cahaba Heights location and wanted my money back... They said they didnt have the authority to give me my money back... BS... No Services rendered. Slow , do not go to American Family Care in Cahaba Heights!No

Get billed for a specialist for a walk in upper respiratory infection. You don't even see a Dr. let alone a specialist. Money maker. Rip off.

I have medicare a&b,listed as Ralph D Lipscomb, #9HJ2-T10_GP87 effective 5-1-2018,& I have BC/BS effective 1-1-20, contract # XAA86013****, Medicare select plan G, no waiting period, group # 90000. Each time i viset the clinic in east gadsden, ala 35903, i sign papers to update your records, this is done every 3 tp 6 months apart, and i done this last time on 11-16-2022. This is the 2nd time i have had a problem with you sending in for payment to the above payers!!! And then saying i am responsible for the payment!!! I don;t have the time to correct your issues in billing matters! Hopefully you will correct this in your clinic and with the above payers who seeyou can collect payment from! I will help you on this matter but your not getting $ from me when i have insurance and medicare that takes care of it! Once this is taken care of I will switch back to a previous clinic that in 5 years never made a single error in billing and collecting from the above payers! You have lost a customer today! Hire someone to answer the phone!!!

Being denied medical records from Blackwood establishment for having a remaining balance. I was trying to fix my employees benefits card and then pay them but they wouldnt give me my previous records that I did pay for until I paid my new one

I have used my local AFC in past years with great success. The medical staff has always been professional and empathetic. I used the services last night and was terribly disappointed by the new check in process. Patients are required to use their personal devices to complete paperwork that has already been physically completed. When I asked a question about the electronic form, the front desk verified that she already had access to the same information in her system. I dont see the purpose of asking sick patients who may not even have access to electronic devices for redundant information. The biggest thing I noticed about the electronic form was an option to send patient contact information to affiliates or to send promotional emails to patients. Also, if the patients did not complete the electronic forms, their appointment were CANCELED. I dont think your company considered the fact that your clinics are located in rural areas with people from varying ages and education levels. I watched two patients walk out because they were frustrated with the new check in process. Your are losing business and the trust of your patients.

I was billed, trying to reach someone with no luck. They should file on my second insurance please acknowledge this. Account number is 502****. 251-599-****, adamhelmer1@***.com

No X-ray services available although it is advertised on the building. Waited 1hr to be seen and medical assistant informed of the lack of X-rays there. She said there was a sign in the waiting room no so. False advertising so obvious. Have alerted my ins co not to pay any claim. Also mas wearing was not enforced in the waiting area. I wont use AFC ever again. Ill be emailing the necessary governmental agency about your lack of candor with consumers.

Do not come here for STD tests! Even if you want one test done they will tell Labcorp that you want every test imaginable! Youll get a hefty bill in the mail for $300+!! And I had insurance! AND THEN. When you get a test result back and dont know how to read it and want to speak to someone for a second to see how to understand it, they want to charge you again! Horrible! Never go here!

I have issues with most recent billing because I was charged for lab results that I did not request. I have got in touch with Labcorp and was referred to customer service and no one has even answered. I want this resolved and I want a refund for services. This had been going on for 3 months and I am sick of it.

I went to this clinic yesterday because I have been having pain in my wrist and a rash around my eye, issues that have been occurring for the last few months. I cannot currently go to a local primary care doctor because I am outside my coverage area, but I can go to urgent care. The interactions I had with a male nurse where alarming and disturbing, so much so that I felt that I should make others aware of this situation. Below is a summary of my interactions with this nurse. When I arrived at the AFC facility everyone was very kind and helpful until I had to interact with the nurse named Albert on duty. This nurse came into the room and the first thing he asked was which of the two issues was more pressing. I responded both as I had not been told by the staff checking me in or taking my vitals that I could not be seen for both. The nurse was not happy about this but agreed to examine me for both issues. He asked me if I had been seen by my primary care physician for the first issue (a persistent rash around my eye). I explained the issue to him about my insurance and that I had not yet been seen about the issue because of this or the other issue (my wrist). He then asked me if I had been seen by my primary care physician for me wrist. I, again, said no. He then proceeded to tell me that both of these issues could be treated over the counter by getting a topical cream and a brace at the local pharmacy. He told me he could not see my eye rash, which was minimal on this day. He did not ask about it, how it presented, how long I had had it, or what I had done for it. Instead, he told me that it is probably allergies, and he would prescribe an ointment. Next, he told me he would order an xray for my wrist. He did not ask about my wrist, how the injury occurred, where the pain radiated from, or examine how my wrist moves. Instead, he told me that my wrist was mostly likely not broken and that it was probably just sprained. He agreed to have it xrayed. After the xray, the nurse went over the them with me because he found an abnormality (at the location of my pain). He gave me a brace and ordered anti-inflammatories. Ill stop here to explain a particularly troubling part of my interaction that goes beyond his indifference. I told the nurse that I would wear the brace and I would follow up with a specialist when I was able to go to a local doctor, if the brace did not help. He then proceeded to tell me that if I was that concerned about the problem that I would go to a specialist and pay cash for treatment. I have been to this facility on one other occasion when I had gotten a palm front in the ball of my foot. This same nurse treated me on that occasion and had a very similar demeanor, suggesting that there was not anything he could do for me and that I should not have come in for this issue. He did agree to do some digging around at the wound site and told me there was nothing there. For the next week, I could not put weight on my foot and about 5 days later the tip of a 1.5 inch palm frond came out of my foot. I am not suggesting that it was his fault that he did not find the palm frond imbedded in my foot. Instead, I am suggesting that his bed side manner of Im not sure why you have come into the clinic and I cannot do anything for you is a little disconcerting. While I currently do not have many options for care in the area, there are other clinics available to me. I will not be using your clinic, now or in the future, and I will not be recommending the clinic to others. I will conclude to wonder if I have misunderstood the purpose of going to an AFC clinic (e.g., to provide services to people in need of medical care) and to make you aware of my interactions with this nurse. As a professional person, that works hard for a living, my time and money are valuable to me. It takes a lot for me to take the time to go into a facility and to be dismissed and demeaned, seems out of character for an urgent care or a nurse. Further, I work hard for my money, and for a nurse to flippantly suggest that I pay out of pocket for services when I have insurance seems, out of place and rude. Please consider going to another urgent care in the area if you need medical attention in Niceville, FL.

I went to AFC Urgent care on the 25th, Spfld., MA after hours of waiting I decided I didn't want to wait any longer and requested a refund. I was told that I would have to come back tomorrow when Karen, the manager, would be in. They took my money "in advance" why do I have to wait? They kept threatening me that they're going to call the police... fine, I want a refund! The receptionist started going off, like a child having a temper tantrum, I thought she was going to lose her wig! Really unprofessional. Next thing I know, there's a lady in my face stating she's the manager she's going to call the police...I said "oh Karen the manager, you can get me my refund"! Needless to say, today is 3 days later and AFC is still trying to withdraw money from my account!! NOTE: They pass around a tablet from sick patient to sick patient, spreading germs!! After closing they didn't even wipe down the area or spray any disinfectant.

Gave me a voicemail asking if they have received the manager position I applied to in Malden and she said someone who deals with it will have a call back to me